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Here at Big Sky Botanicals, we take great care in providing only the finest CBD products available. The same careful consideration extends into our day-to-day practices. Our primary focus is ensuring you have a good experience regardless if you're trying our products for the 1st time or placing your 25th order.
We are focused on providing a smooth experience at every step of the shopping process. This means providing an easy-to-use website, supporting our products via phone and email, offering ordering and loyalty programs, and delivering your orders in a safe and timely manner.
Today we want to cover our shipping processes in detail so you know what to expect when your order arrives on your doorstep:
There is nothing worse than heading to the mail to find the product you ordered broken to pieces inside some form of insecure packaging. As the majority of our products come in glass bottles, we opt to ship our orders in boxes rather than envelopes.
Boxes offer the best protection and insulation for your order in transit. This reduces the number of returns and issues in transit. Furthermore, we use recycled cardboard boxes to ensure we are doing our part to keep our shipping practices green.
To keep your packages safe from prying eyes, we keep the exterior free from any branded or 'CBD' markings. When the package arrives on your doorstep, you'll observe a brown box with a shipping label from "Big Sky Botanicals" and possibly a Priority Mail sticker or two - nothing else!
To keep the products you order safe as the package travels across the USA, we fill the empty space in each package with packing peanuts. These aren't the same clingy, styrofoam peanuts that you may know (and not love!).
We utilize FDA-compliant biodegradable packing peanuts. They are made from organic starch and hold no static charge. These peanuts dissolve in water and can be thrown into the compost pile leaving zero waste behind. They are so harmless that you could eat them - though we don't recommend it!
The only downside to these peanuts is they are slightly heavier than their styrofoam counterparts. We will gladly cover the slightly higher shipping costs associated with this environmentally friendly option.
During the hot summer months, our softgels are susceptible to melting when exposed to extreme temperatures. Generally, this is only an issue when a package sits in direct sunlight or in a hot, hot mailbox for extended periods.
We utilize insulated bubble wrap to help protect the softgels while in transit. These wraps help reduce heat exposure and prevent the chance of softgels melting or sticking together.
To make it easy and convenient for you to place orders with us, we reduce as much friction as possible when it comes to shipping costs and services.
We ship all orders $15 and over free via USPS 1-3 day service. Orders ship the same business day if placed before 1pm MST. When your order ships, you'll be provided full tracking services including text and email notifications of delivered packages.
If you're a current client, this information should ring true. If you've not yet ordered from us, we hope you'll give our products a try and see what sets us apart from the competition! As always leave any questions or comments below or get in touch with us directly.