Orders are processed within 1-2 business days of receipt and acceptance of the order. Packages are shipped via USPS and provide tracking numbers for each order after it has shipped. FREE shipping is provided on orders of $100 and more shipped within the USA. We reserve the right to expedite packages via our preferred carrier and service method.
If a package carrier's tracking shows that your package has been delivered but you can't locate it, please take a moment to check your porch area, planters, doorways, fences, and with your neighbors. If you are still unable to locate it, please contact us within three (3) days of the delivery date so that we can schedule a driver to follow up. If the shipper is unable to locate the package at that time, we will assist you in replacing the order. However, if you don't contact us within the three (3) day time frame, we are not liable for the lost package.
If an incorrect address was provided online by the customer, then the customer is responsible for the costs of re-shipping. Packages will be re-shipped once the original package has been returned to us. When placing an order, be sure that your address is correct.
We offer a 30-day money back guarantee on all products except 90 ct bottles and 750 ml tinctures. If you need to return a product, you have 30 days from the original order date to do so. Returns are limited to one return or exchange per customer. We do not accept returns based on taste.
Returned items should be returned in their original product packaging. Please enclose your original order receipt. The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Big Sky Botanicals.
If you would like to initiate a return, please contact us.
If you receive a product which has been damaged or arrives defective, please contact us within 3 business days to arrange an exchange. If no defects or damages are reported within 3 days, we assume the product has arrived in good condition and no refunds or exchanges will be provided.
We have received reports of our softgels melting on delivery when shipping to areas experiencing extreme heat. This is often due to the package sitting outdoors or in hot mailboxes for extended periods of time. If you cannot immediately receive the product on delivery, please consider our oil-based or water-soluble tinctures as a great alternative.
Limit one coupon code per order. When placing a new order that contains subscription items, coupons do stack with the subscription discount.
All purchases are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction. Prices for our products are subject to change at any time, at Big Sky Botanicals' discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and do not include shipping charges. We reserve the right, in our sole discretion, to refuse orders. In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.